Terms and Conditions
Welcome to Mellow. By accessing or using our website, you agree to the following Terms & Conditions. Please read them carefully when making a purchase.
1. General Information
We at Mellow operate this online store to offer pet products for your furry friends.
By using our website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.
We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time. Any changes will be posted on this page.
2. Products & Descriptions
We aim to provide accurate descriptions and images of all our products.
However, minor variations in color, materials, or design may occur.
We reserve the right to discontinue products at any time or adjust pricing without prior notice.
3. Orders & Payments
By placing an order, you agree that:
- All information provided during checkout is accurate and complete.
- You are authorized to use the payment method provided.
- Your order may be cancelled if we suspect fraud or misuse.
Prices displayed on the website are shown in the applicable currency and include or exclude taxes according to regional regulations.
We accept payments through the methods listed at checkout.
4. Shipping & Delivery
Processing and shipping times may vary depending on demand, order volume, and shipping destination.
Estimated delivery times are provided during checkout but are not guaranteed.
Delays caused by carriers, customs, or external circumstances are not the responsibility of us.
Customers are responsible for providing correct shipping information. Orders with incorrect details may experience delays.
5. Returns & Refunds
We offer returns within 30 days of delivery, provided the product is:
- In its original condition
- Unused
- In its original packaging
To initiate a return, please contact us at [insert email].
Return shipping costs may apply unless the issue is due to our error.
Refunds will be issued to the original payment method once the returned item is received and inspected.
6. Liability
Mellow is not responsible for any injuries, damages, or losses resulting from improper use of our products.
Always supervise your pet when introducing new equipment or accessories.
To the fullest extent permitted by law, we are not liable for:
- Indirect or incidental damages
- Loss of data
- Loss of profits
- Issues caused by third-party services (e.g., shipping carriers, payment providers)
7. Privacy & Data Protection
Your personal information is handled in accordance with our Privacy Policy, which explains how data is collected, stored, and used.
By using our site, you consent to all practices described in the Privacy Policy.
8. Intellectual Property
All content on this website—including text, images, logos, and product designs—is the property of Mellow and may not be copied, reproduced, or distributed without written permission.
9. Governing Law
These Terms & Conditions are governed by the laws of Germany.
Any disputes will be handled by the appropriate courts within that jurisdiction.
10. Contact Information
For questions, support, or concerns, please contact us:
Email: [insert email]
Website: www.mymellow.shop
Last updated: 12/10/2025