FAQs

1. What types of products does Mellow offer?

Mellow specializes in innovative pet products designed to make everyday life easier, safer, and more enjoyable for pets and their humans. Our collection includes items like the retractable double dog leash, created for tangle-free, stress-free walks with multiple dogs. As we grow, we’ll continue introducing thoughtful products that support a happy, active lifestyle for your pets.

2. How do I choose the right product for my needs?

Consider your pet’s size, breed, behavior, and any specific challenges you experience during daily routines. For example, our retractable double dog leash is ideal for households with two dogs, giving them freedom while keeping you in full control. 

3. Are your products safe for all pets?

Yes. Every Mellow product is designed with safety as a top priority. We use durable, pet-friendly materials and test each item to ensure it supports safe and enjoyable use for nearly all dogs. Always supervise your pet when introducing a new product and make sure it fits their size and needs.

4. How can I track my order?

It’s super easy. Visit our Track Your Order page, enter your order number or tracking number, and you’ll instantly see where your parcel is and when it’s expected to arrive. Updates appear in real time as your package moves through the delivery process.

5. Do you offer international shipping?

Shipping options, including international delivery, vary depending on your location. For the most accurate information on destinations, delivery times, and costs, check our Shipping Information section. We’re always working on expanding our reach so more pets worldwide can enjoy Mellow products.